Effective Date: [November 17, 2024]
Last Updated: [April 26, 2026]
Who We Are
Twizzy (“Twizzy,” “we,” “our,” or “us”) is a digital platform that connects users with expert mentors, advisors, and therapists across a wide range of industries. We may also operate additional services, mobile applications, or subdomains under the Twizzy brand.
At Twizzy, respecting your privacy and protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, mobile apps, or related services.
By using Twizzy, you agree to the terms outlined in this Privacy Policy.
Website Visitors
Like most websites, Twizzy automatically collects non-personally identifying information such as browser type, language preference, referring site, operating system, and the date and time of each visitor request.
We use this data to better understand how users interact with our platform and to improve site functionality.
Occasionally, we may publish aggregate usage data — for example, general platform analytics or performance reports — but never in a way that identifies individuals.
We also collect potentially personally identifying information such as IP addresses for logged-in users or users who leave comments, reviews, or other content. IP and email information may be visible to administrators of the sections where interactions occur.
Gathering of Personally-Identifying Information
Certain actions — such as creating an account, booking a session, becoming an advisor, or subscribing to updates — require you to provide personally identifying information.
This may include:
- Name, email address, and contact information
- Payment details (processed securely by third-party partners like Stripe)
- Profile data (bio, expertise, availability, and media)
- Communication history, reviews, and session details
We collect only the information necessary to provide our services. You may choose not to share certain details, though doing so may limit access to specific features.
Aggregated Statistics
Twizzy may collect aggregated, non-personally identifying statistics about user behavior — such as session lengths, popular categories, or advisor ratings — to improve our services and inform business decisions.
These reports will never include personal or sensitive data unless you have explicitly granted permission.
Protection of Personally-Identifying Information
Twizzy discloses personally identifying information only to employees, contractors, and trusted partners who:
- Need to know that information to help us operate, develop, or improve Twizzy; and
- Have agreed to strict confidentiality and data protection obligations.
Some of these individuals or entities may operate outside your home country. By using Twizzy, you consent to such international data transfers.
We do not sell or rent personal information. Disclosure may occur only when:
- Required by law, subpoena, or court order
- Necessary to protect the rights, safety, or property of Twizzy, its users, or the public
- Reasonably required to investigate or prevent fraud, abuse, or technical issues
Twizzy uses strong administrative, physical, and technical safeguards — including encryption, restricted access, and regular security reviews — to protect user data from unauthorized access, alteration, or destruction.
Cookies
Twizzy uses cookies and similar technologies to personalize your experience, maintain sessions, remember preferences, and analyze platform performance.
You may adjust your browser settings to refuse cookies, but certain features of the platform may not function properly without them.
Business Transfers
If Twizzy, or substantially all of its assets, are acquired, merged, or undergo restructuring, user information may be transferred to the acquiring entity.
By continuing to use Twizzy, you acknowledge and agree that such transfers may occur and that any successor may continue to use your data as described in this policy.
Advertisements
Advertisements appearing on Twizzy may be delivered by partners who use cookies or other technologies to serve relevant content.
These cookies allow ad networks to recognize your device and deliver targeted ads based on your interests or usage patterns.
This Privacy Policy applies only to Twizzy’s data practices and not to those of third-party advertisers.
Email & Communication
If you register with Twizzy and provide your email address, we may occasionally send you messages related to:
- Platform updates and new features
- Security alerts or policy updates
- Feedback requests or surveys
- Promotional content or offers
You can unsubscribe from non-essential emails at any time by clicking “unsubscribe” in the message footer.
If you contact us directly, we may use anonymized portions of your message in our support documentation to help other users.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described here or as required by law.
Once data is no longer needed, it will be securely deleted or anonymized.
If you wish to delete your account or request that we remove your information, contact us at [Insert Contact Email].
International Data Transfers
Twizzy’s servers and service providers may be located in different countries. By using our platform, you consent to the transfer, processing, and storage of your data across borders, in accordance with this policy and applicable law.
We ensure all data transfers comply with the EU General Data Protection Regulation (GDPR) and relevant international frameworks through mechanisms like Standard Contractual Clauses.
Data Security
We maintain industry-standard security measures, including:
- SSL/TLS encryption for all data in transit
- Encrypted databases for stored user data
- Multi-factor authentication for internal systems
- Access control and staff training in data protection
- Routine vulnerability assessments
While no online service can guarantee absolute security, Twizzy takes every reasonable step to mitigate risks.
Your Rights
Depending on your jurisdiction (e.g., EU, UK, California), you may have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Request deletion (“Right to be Forgotten”)
- Restrict or object to data processing
- Request data portability to another provider
To exercise these rights, email us at [Insert Contact Email].
We will verify your identity before fulfilling any request and respond within applicable legal timeframes.
Children’s Privacy
Twizzy is not directed toward individuals under 18 years of age.
We do not knowingly collect data from minors.
If we learn that we have collected information from a minor, we will delete it promptly.
Recording and Consent
Some advisor sessions may be recorded for quality assurance, dispute resolution, or compliance.
Both the advisor and the user will be notified in advance and must give consent before recording begins.
Recordings, if created, are stored securely, accessible only to authorized personnel, and automatically deleted after the retention period.
Legal Compliance
Twizzy complies with all applicable privacy and data protection laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Children’s Online Privacy Protection Act (COPPA)
- Federal Trade Commission Act (FTC Act)
- Electronic Communications Privacy Act (ECPA)
We continuously review and update our data handling practices to maintain compliance across jurisdictions.
Privacy Policy Changes
Twizzy may revise this Privacy Policy periodically.
All updates will be published on this page and, for significant changes, communicated via email or in-app notifications.
Your continued use of Twizzy after updates constitutes acceptance of the revised terms.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Twizzy’s data practices, contact us at:
Twizzy Inc.
Email: [info@twizzy.com]
